Shipping policy
Effective Date: 7/20/24
1. Order Processing
1.1 Processing Time
• Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped.
2. Shipping Rates and Delivery Estimates
2.1 Domestic Shipping Rates and Estimates
• We offer [Standard, Expedited, overnight] shipping options within the United States.
• Shipping charges for your order will be calculated and displayed at checkout.
Estimated Delivery Times:
• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1 business day
2.2 International Shipping
• We currently offer international shipping to [list of countries you ship to].
• Shipping charges for your order will be calculated and displayed at checkout.
Estimated Delivery Times:
• Standard International Shipping: 10-20 business days
• Expedited International Shipping: 5-10 business days
3. Order Tracking
• Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your package through the carrier’s website.
4. Shipping Restrictions
• Certain items may have restrictions due to size, weight, or destination.
5. Shipping Delays
• While we strive to deliver your orders within the estimated delivery times, please note that delivery times are estimates and not guarantees.
• Delays can occur due to unforeseen circumstances such as inclement weather, customs processing, or carrier delays.
• If your shipment is significantly delayed, we will contact you via email or phone to provide an update.
6. Damaged or Lost Packages
6.1 Damaged Packages
• If your package arrives damaged, please contact us immediately at jalealthomas@heartfelt.org with your order number and a photo of the damage. We will work with you to resolve the issue as quickly as possible.
6.2 Lost Packages
• If your package is lost in transit, please contact us at jalealthomas@heartfeltdesire.org so we can investigate and assist you with filing a claim with the carrier.
7. Shipping Address
• Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
• If you need to change your shipping address after placing an order, please contact us immediately at jalealthomas@heartfeltdesire.org. We will do our best to accommodate the change but cannot guarantee that it will be possible.
8. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
• Email: jalealthomas@heartfeltdesire.org
By placing an order with Heartfelt Desire, you agree to this Shipping Policy.